More online ordering

So, tried to order my dad’s birthday present from an online retailer and found yet another site that really hasn’t quite got their act together. It’s usual to have a billing and delivery address, but at no point was I asked for the delivery address! I don’t want it! I want it to be delivered to my dad’s address as otherwise I have to lug it there at some point in the future – not ideal.

I then tried to call their phone number and got one of those stupid “we’re experiencing a high volume of calls” messages that really just means they don’t employ enough staff or have all gone for a drink at the pub as the sun is shining.

When I went to enter my actual credit card details it opened a “kiosk” style window, that was so small I couldn’t see most of the fields I wanted. What’s wrong with permitting scroll bars or letting me resize the window? It would make life so much easier…

Update: 20 minutes after sending an email complaining they called me back and so hopefully it will now be delivered to the correct place.